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FAQs

 

Welcome to our Frequently Asked Questions page. Just click on a question below to see the answer.

If you have any questions about our our service, or our products there’s a good chance you’ll find the answer here.

To try and clear any uncertainty, we have collected the most frequently asked questions and answered them for you. We will regularly update our FAQ and add further questions. If there is still any information missing, feel free to ask a question of your own by emailing us at info@theweddingroom.co.nz.

Q – Do you offer a drop off and pick up service for the items we are hiring from you?

A - Yes we can organise drop off and pick up to suit your requirements. Please contact us for further details.

Q – Can you visit our venue with us to go over decorations and setting ideas?

A - Yes, we often find that couples prefer to meet at their chosen venue for their initial consultation. Please note that there will be travel costs involved, however the consultation is a free service.

Q – Do you travel out of town?

A - Yes we will travel to any venue within South Canterbury, North Otago & Mid Canterbury. Please be aware that there will be travel costs involved.

Q – If we do not hire from you, can we still get you to set up our reception tables and other decor?

A - Yes we do provide this service. The Wedding Room is a unique business that is flexible to suit your requirements.

Q – Can we get you to set up our reception tables with our hired decor? What does it cost?

A - Yes, this is one of the services that The Wedding Room offers. The cost varies depending on time to set up and travel distance to venue - we can provide you with an estimate. Please enquire for further details.

Q – Does it cost to meet with you to discuss wedding design and share with you my ideas?

A - We offer a free initial consultation service, with no hire or purchase obligations. If we meet a second time we are generally doing a trial table setting to ensure that the decor is exactly what you imagined.

Q – I found an item online I like but I can’t see it in your catalogues. Can you get it in for me?

A - In most cases, yes we can. Please send us details of the product you are after and we can do our best to source the item for your day.

Q – I have seen a product I like but would prefer a different colour. Can you get another colour in?

A - Yes, as long as the product is available in other colours we can. Please contact us regarding the item you are interested in.

Q – You don’t have enough hire stock to cater for our wedding, can you get more?

A - Yes in most cases we can - dependent on stock available with our suppliers. During the busy wedding season it is common for some products to sell out. Please contact us to meet your unique requirements.

Q – Do we need to wash hired linen before returning?

A - Washing and laundering is included in the hire price. Note that you may incur an additional charge for heavily soiled items (please refer to our terms and conditions).

Q – Do you charge a bond for items on hire?

A - Yes we do charge a bond on hire. This is generally between $30 and $100 depending on the items you are hiring. The bond is refunded within 2 weeks of the items being returned - provided all items are returned in original condition (please read our terms and conditions for more details).

Q – How long is the hire period for wedding products?

A - The standard hire period is for 4 days, which allows enough time to pick up, set up and return following the wedding. Our hire period is flexible, so please let us know if you may require any items for longer.

Q – How much would it cost to post wedding items to us?

A - Postage on products for hire and purchase is calculated once the items have been packed ready for transport. We can provide you with an estimate beforehand, however payment must be made in full before the items will be released. Please note that we do not post fragile and heavy items.

Q – We live in Timaru, but our wedding is outside of your hire region. Can we still hire from you?

A - We prioritise wedding hire to couples getting married in our region - South Canterbury, North Otago and Mid Canterbury. If you are getting married outside of these areas, we highly recommend personal pick up, handling and drop off of glassware and heavy items.

Q – Are all hire products available for purchase?

A - No. Some products are for purchase only, some are for hire only, and some are available for both. This is stipulated in the details of each product. Items available for purchase depends on stock with our suppliers and whether we can be source nationally. Some of our items are handmade and unique to The Wedding Room, so unfortunately as we are unable to purchase more we keep these limited to hire stock only.

Q – Do you have a showroom or shop to view all your products for purchase and hire?

A Yes we have a small showroom in Methven. Most of the items are boxed, however we are more than happy to unpack any items you wish to view. We have a table set up to put together any design ideas you may like to trial.