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Terms & Conditions of Hire

Decor & Hire Services – Terms and Conditions

To help us ensure that your booking and wedding day are trouble and stress free, it is important you have read these prior to making a booking with us.

By placing a booking with us, you are confirming that you have read, understand and agree to abide by our terms and conditions.

It is our intention that all the terms listed below are readily available and contained in any associated documents issued by us. You will be bound by these terms and conditions. If you wish to rely upon any variation in these terms you should ensure that we agree the variation in writing.

  • Prior to accepting the booking and receiving the deposit, the customer is required to complete and sign this hire agreement relating to the items, prices and terms and conditions of hire
  • Hire prices are for four consecutive days hire (or weekend hire), unless otherwise agreed, with an understanding that the items are used for one day. This is to allow for pickup one or two days before the event and return the day after the event to allow for set up. There are no discounts for shorter periods.
  • A deposit of 40% is required to confirm a booking. The deposit is non-refundable in most circumstances. Decor items that are ordered in for you may incur a higher deposit to secure the booking. This often will need paid before the items are ordered to secure the booking. The remaining hire amounts due MUST BE PAID ON OR BEFORE PICK UP OR DISPATCH. If no deposit has been made, then the items are subject to availability only.
  • The Wedding Room reserves the right at all times, to insist that a bond be paid by the customer before the items are dispatched, whether a deposit was received or not. The bond request will be at the discretion of the business. Refund of bonds will be made on return of the items or at the latest within 1 week of the items returned – provided we have bank details on file to transfer the funds.
  • Damage to,or loss of, the rental items and packaging will be charged to the customer at replacement costs, or a fair and reasonable amount agreed (including shipping if applicable). The total replacement cost will be deducted from the bond paid and if the replacement cost exceeds the bond received from the customer, the customer will need to pay the balance directly to The Wedding Room Ltd.
  • The customer accepts full responsibility (the person who signs the booking form) for the safekeeping of the Equipment, and will ensure that the items on hire are in safe custody and are guarded against damage or loss until they are returned or collected.
  • It is the customer’s responsibility to ensure that all hire items are cleaned and returned in original condition or a cleaning fee will be taken from the bond – with the exception of any linen which has washing and laundering fees included in the hire price. However the hirer will be charged for heavy soiling, un-removable stains and candle wax at full replacement cost.
  • The Wedding Room will not be liable for delays caused by circumstances beyond its control. However, the business will act at all times in the best interest of the customer to rectify any delays to the best of its ability.
  • The customer must notify The Wedding Room of any damage that occurred while the items were under hire.
  • Deliveries to third parties or unoccupied premises are made entirely at the customer’s risk
  • It is the customer’s responsibility to check the items upon pick up or delivery and to notify The Wedding Room of any discrepancies and/or damage of those items.
  • The Wedding Room accepts no responsibility for consequential loss of any kind.
  • All hire and rental items remain the property of The Wedding Room.